Email hosted with TxWorld is managed through the control panel at https://cp.txworld.com including setup of inboxes, passwords, email forwarding and auto responders. On this page you will find answers to the most common questions related to the configuration and troubleshooting of email.

Access to email is provided by third party clients such as Outlook, Outlook Express or Eudora. You may also access your TxWorld email from any internet connect by typing mail.txworld.com.

eMail Password Requirements

All passwords on the TxWorld servers must adhere to our stringent requirements.  This protects ourselves and all of our customers by making it harder to use our mail server for spamming and other hacker exploits.  Passwords must meet the following criteria:

Changing your password

Save yourself time and frustration by first determining an acceptable password that meets the requirements above. Click on the following link and a new browser window will allow you to change your password. When the new window opens, you must specify your full name, e.g. myusername@txworld.com.

       Change your password by clicking on this link

eMail Client Settings

Mail should be downloaded from TxWorld on a regular basis. eMail clients such as Outlook, Outlook Express, Eudora, etc., all have similar settings. We do not cover how to configure each email client on your PC.  The values you should for both inbound and outbound email are as follows:

 

Inbound eMail

You must regularly download email from our servers. To download you must configure your email client to use POP3, supplying the server information and correct login format as stated above.

Outbound eMail

TxWorld recommends using your ISP email for sending outbound messages. Using TxWorld SMTP service for outbound emails requires authorization as a security measure against Spam.  We use SMTP AUTH also known as Pop-before-SMTP. This means that each time you send email you must check your inbox using your login credentials.

SMTP Authorization (AUTH)

The use of SMTP AUTH helps us to track down spammers that affect the delivery of your mail. To use our mail server for outbound traffic you MUST specify SMTP authorization in your email software.

The following examples illustrate how to enable authorization on popular email clients.

Outlook Express
1) Select 'Tools' -> 'Accounts' from the menu
2) Highlight your account
3) Click on the "Servers" tab
4) Check the box that says "My Server Requires Authentication" for the "Outgoing Mailserver"
5) Click "Settings" and ensure "Same as Incoming" is selected.

Eudora:
1) Select 'Tools' -> 'Options' from the menu
2) Select "Sending Mail"
3) Check "Allow Authentication"

SpamAssassin™

To help our customers fight the Spam problem we have installed SpamAssassin on the mail servers. The software has configurable settings that allow you to control the threshold level for marking incoming email as spam. It will even allow you to delete it as soon as it has been identified so you never see it in your inbox.

Enabling and Configuring

The following steps will guide you through the process of setting up SpamAssassin on your eMail account.  Though the software is installed on our server, the settings are up to each individual.

1. In a browser window, enter http://mail3.txworld.com or if you have your own domain, http://mail.mydomain.com.
2. You will see three different options on the web page that appears.  Click on the link that allows you to set Spam Assassin preferences
3. Login. Your login id is your email account (myname@txworld.com) or for customers with their own domain, myname@mydomain.com.
4. Login with the password you currently use to retrieve your eMail.
5. Click the link provided to "enable Spam Assassin"
6. Select either Filter or Delete mode. Choose Filter if you want to experiment with the settings that determine if incoming eMail is marked as Spam.
7. Set the required threshold "points", where 1 does not identify anything as junk, and 10 catches everything including the eMail from dear old mom.  Play with this setting until it is where you like it, starting with 5 as a default is recommended.
8. You can "whitelist" email addresses that you expect to receive, such as company email or friends addresses.  When you add an address to your whitelist it will not be examined by SpamAssassin.

Filtering in Outlook Express

The following example shows you how you might want to filter incoming email using Outlook Express XP. For our purposes, we have appended the phrase "*****SPAM*****" to the subject line to easily identify the mail message.  You may choose any phrase for your eMail account. 

1. Open Outlook Express

2. Click Tools, Message Rules, Mail
   
    

3.  put a check in "Where the subject line contains...."
    put a check in "delete it"
   
   
   

4. Click on "contains specific words"
   

5. In the top text field type in *****SPAM***** (5 asterisks on both sides of the word spam)
   
   
   

6. Click add, then ok, ok, and ok.

Instead of deleting the Spam outright, you can also choose to move it to a folder such as your Deleted Items.

eMail Attachment Problems

OE removed access to the following unsafe attachment in your inbox

Can't open the item. Outlook blocked access to this potentially unsafe item.

If you have recently upgraded to Outlook or Outlook Express 2002 version and see either of the errors listed, you may find a number of emails that did not allow the attached file to be downloaded. Attachments are often malicious pieces of code such as worms or viruses - but this article addresses only those attachments that are valid files such as a picture from a friend, etc.

OUTLOOK EXPRESS

Open Microsoft Outlook Express and find the Tools from the top menu. Select "Options" and click on the Security tab. Uncheck the option that states "do not allow attachments to be saved".

OUTLOOK

The fix for Outlook is not as simple as it is for Express.  If you get an "unsafe attachment" type of message when you try to receive email that has files such as Word documents or pictures being blocked, you can disable attachment blocking by reading the following article: 

http://support.microsoft.com/?kbid=290497

The article deals with Outlook 2002 (Office XP) which is also known as Office 10.0, or version 11.0 if you are now using Office 2003.